Returns

30 DAY FREE RETURNS POLICY

You can return an order for free 30 days from the purchase date, as long as your purchase still has all the tags and is in its original condition. This means that the product should not be damaged, dirty, marked and has not been worn.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please Log A Return via email with your Order ID to our customer support to process your Return or Exchange.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Our couriers will take 1-4 working days to collect the parcel from the date you have submitted your returns form. Parcels are then returned to the warehouse within 5 working days. Refunds may take up to 14 working days to reflect in your bank account. This period is subject to the original payment method selected and is completely bank dependent.

Exchanges may take up to 10 working days to be completed – new orders are only processed once the original orders have returned to our warehouse and have been quality checked.

WHAT IF DUCA DEL COSMA DOES NOT RECEIVE THE RETURNED ITEM?

Please ensure that you obtain a receipt or tracking number as proof of your return and keep this safe until your refund has been processed. Claims for lost returns may be refused if there is no receipt or tracking number to prove that the item has been collected.

WHAT DO I DO IF I RECEIVED THE WRONG ITEM OR IF SOMETHING IS FAULTY?

Firstly, we’re really sorry if this has happened! If the incorrect item has been delivered to you, please contact our Customer Care Team and they will be able to rectify the issue at soonest convenience.

WHAT DO I DO IF I SUSPECT MY ITEM IS FAULTY AND I PURCHASED IT FROM A DUCA DEL COSMA RETAILER?

If you purchased your item from a retailer, either in store or via any website other than www.ducadelcosma.co.za, the retailer’s own returns policy and warranty offer applies. If you suspect a manufacturing defect, please return the item to the retailer you purchased it from.

Should you experience any further trouble, please contact our Customer Care Team who will do their best to assist you.

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